Account & Data Deletion

01Contact us about deletion

You can email Polyque Games at mert@polyque.com to request account deletion, ask about personal data or get help identifying the correct game account.

This link opens your email application. It does not submit a request automatically or delete an account. Send the email to contact the team.

• Include the game’s name.
• Include an account or player ID if you have one, and describe what you want deleted.
• If you use Apple’s Hide My Email, mention that so the team can help identify the relevant account.
• Do not send your Apple password, verification codes, full card details or unnecessary identity documents.

02Games with Sign in with Apple

Online games that use Sign in with Apple include an in-app account-deletion option. Use that game’s “Delete account” option to start the process, or contact us through the email channel above.

Deleting a Polyque Games account does not delete your Apple Account. Removing a game from your device or disconnecting Apple sign-in should not be treated as confirmation that game-specific records have been erased.

Pending confirmation: Confirm the menu location for each account-based game and verify that its deletion flow revokes the relevant Apple sign-in authorisation and removes associated records held by the game or its enabled providers.

03Purchases and subscriptions

Account deletion and subscription cancellation are separate actions. Check any active subscriptions in the store where you purchased them. Deleting an app or emailing a deletion request should not be treated as cancellation of future billing.

Before completing deletion, ask about the effect on game progress, entitlements and restoration of purchases if those are important to you.

04Verification, timing and retained records

Polyque Games completes account-deletion requests within one week. A request must be matched to the correct game and account before destructive action is taken. Do not provide more personal information than is needed to identify your request.

Apple operates your Apple Account. Depending on the game, purchase, analytics, advertising or diagnostic services can process separate records. These must be considered separately from Apple sign-in.

Pending confirmation: The exact categories deleted, any legally retained records and their retention periods still need verification for each game and provider. This draft does not promise erasure of an Apple Account or a blanket purge of every provider’s records.

For the broader draft notice, read our Privacy Policy.